I was especially curious to talk to Christi Zuber, as Kaiser Permanente (KP) has been one of the first organisations to experiment using design thinking outside of product design. I met Christi first in 2011 when she was working as in the role of Director and founder of the Human Centred Design efforts at KP (2003-2015). Still supporting KP’s design and innovation efforts, she recently reduced her work load to focus on her PhD studies in relation to design and innovation. Thus, I was really happy that to get her to interview for this podcast.
The first season of Innovate by Design is exploring how design and innovation can be fostered inside large organizations. My first guest this season and on the show is Ben Grossman-Kahn, who is the former director of Nordstrom’s People Innovation Lab and recent founder of catalyz.io. Ben has background in education and was a coach at the d.school at Stanford University before joining Nordstrom in 2011 to bring design thinking to the company. At Nordstrom he became part of the Innovation Lab Team before starting the Technology People Lab.